Last updated: 22nd January 2026
Homeforts Specialist Care Ltd is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data Controller
Homeforts Specialist Care Ltd is the Data Controller responsible for your personal data.
2. Personal Data We Collect
We may collect and process:
- Name and contact details
- Enquiry and referral information
- Information you submit via website forms
- Communications with us
- Technical data (IP address, browser type, cookies)
Where care services are provided, additional personal or special category data will be processed under separate service agreements.
3. How We Use Your Data
We use personal data to:
- Respond to enquiries
- Assess and arrange services
- Communicate with you
- Meet legal and regulatory obligations
- Improve our website and services
4. Lawful Basis for Processing
We process data under one or more of the following lawful bases:
- Consent
- Performance of a contract
- Legal obligation
- Legitimate interests
- Safeguarding and regulatory requirements
5. Data Sharing
We may share personal data with:
- Local Authorities and commissioners
- Regulatory bodies (including CQC)
- Safeguarding authorities
- Professional advisors where required
We do not sell personal data
6. Data Security
We implement appropriate technical and organisational measures to protect personal data against loss, misuse, or unauthorised access.
7. Data Retention
Personal data is retained only for as long as necessary, in line with:
- Legal and regulatory requirements
- Our internal retention schedules
8. Your Rights
You have the right to:
- Access your personal data
- Request correction or erasure
- Restrict or object to processing
- Withdraw consent where applicable
9. Cookies
Our website may use cookies to improve functionality and user experience. Further details are provided in our Cookie Notice.
10. Complaints
If you are concerned about how your data is handled, you may:
- Contact us directly
- Raise a complaint with the Information Commissioner’s Office (ICO)
11. Policy Updates
This Privacy Policy may be updated periodically. The latest version will always be available on our website.