YOUR VOICE MATTERS
We listen.
We learn.
Share a compliment, tell us what could be better or raise a concern about support.
CONTACT US
Tell us about your concern.
Call 020 3576 3134 during office hours or email enquiries@homefortscare.co.uk and ask for the person responsible for complaints and a copy of the complaints procedure. You can also write to Homeforts Specialist Care Ltd, 20 Wenlock Road, London N1 7GU.
Ask us about the steps, response times and support available to help you make a complaint. You can ask someone you trust to support you.
Please do not send detailed health information, care records, identity documents or information about someone else through ordinary email. Contact the team first to discuss how referral information should be shared securely.
INDEPENDENT INFORMATION
Further advice and support.
The Local Government and Social Care Ombudsman publishes information about adult social care complaints.
The Care Quality Commission explains how to raise concerns about an adult social care service.
For concerns about immediate safety, see our Safeguarding page.